Why It Hurts AI Sales Genset Specs Materials Service & AMC Live Preview 📅 Book a Demo
ServiceFlow / Generator Dealers
⚡ For Genset Dealers & Service Engineers

Built for Generator & Genset Dealers.
Every Serial, Every AMC, One System.

Power cuts don't check your service register first. When a genset fails to auto-start at 2 AM, the customer needs the serial, the AMC status and the last complaint history in one lookup — not a phone call to three people. ServiceFlow keeps every genset ready to answer that call.

See It With Genset Data
Diesel · Petrol · Gas · Dual Fuel
·
Single & Three Phase
·
Residential · Commercial · Industrial
Live Preview — Generator Dealer

This Is Your Screen
During a Breakdown Call

Click through the modules — every field below exists in the product for generator dealers.

app.serviceflow.in/dashboard
Dashboard Orders Inventory Installations Complaints AMC Ledger
Dashboard
PG
AMC Units Covered
86
across 34 sites
Open Complaints
11
4 not-starting
AMC Expiring (30d)
6
₹3.4L at risk
Revenue (Apr)
₹28.6L
↑ 12% vs Mar
Active Orders
Customer Genset Stage Status
Rathi Cold Storage 125 kVA Diesel Installation In Progress
Metro Hospital Annex 2 × 250 kVA Diesel Load Test Scheduled
Nair Residence 5 kVA Petrol Commissioned Completed
Vantage Business Park 500 kVA Diesel Quotation Draft
Open Complaints by Type
Not Starting
4 open
4
Auto Shutdown / Tripping
3 open
3
Battery Fault
2 open
2
Excessive Smoke
2 open
2
9:41
Dashboard
PG
AMC Units
86
34 sites
Open Complaints
11
4 not-starting
AMC Expiring
6
₹3.4L
Revenue (Apr)
₹28.6L
↑ 12%
Active Orders
Rathi Cold Storage
125 kVA Diesel
Install
Metro Hospital Annex
2 × 250 kVA Diesel
Load Test
Vantage Business Park
500 kVA Diesel
Draft
In Progress
9
Commissioned
641
Recent Orders
Nair Residence
5 kVA Petrol
₹68.5K
Done
Solanki Textiles
62.5 kVA Diesel
₹4.12L
Done
Open
11
Resolved (Apr)
33
Open Complaints
Solanki Textiles
Auto Shutdown / Tripping
Overdue
Nair Residence
Not Starting
Assigned
AMC Expiring Soon
Metro Hospital Annex
Ends 30 Apr · 2/4 visits
Renew
Material Challan
MC-GEN-0132
Engine Oil 12L · Filters ×3
To Bill
Where Genset Dealers Lose Money

Six Things That Cost You
on Every Breakdown Call

A generator isn't a one-time sale — it's a standby machine that has to work on the worst day, and your service desk carries that responsibility long after the invoice is signed. Generic CRMs treat it like any other appliance. It isn't one.

🌙

Breakdown calls don't wait for morning

"Not Starting" at midnight during a power cut is the single worst complaint to be slow on. Without instant serial and AMC lookup, your Service Engineer is troubleshooting blind on the phone.

🔧

Every genset is a different engine and alternator

Engine make, alternator make, cooling type — spares for one brand don't fit another. Track it loosely and your engineer shows up with the wrong filter, twice.

🅰️

AMF/auto-start is a feature, not a footnote

A genset sold with Auto Start (AMF) that fails to switch over on mains failure is a warranty claim, an angry customer and a site visit — if you even know which units have it enabled.

🧪

Load tests get skipped, then questioned

Commercial and industrial contracts expect proof of periodic load testing. "We did it" without a dated record doesn't hold up when a genset fails during an actual outage.

🛢️

Consumables vanish into vague invoices

Engine oil, filters, AVM pads, exhaust bellows — small parts on every service call that either get forgotten on the bill or billed without any record of what was actually used.

📋

AMC visits owed vs. done — nobody's sure

A 4-visit annual AMC with 1 done and 3 forgotten looks fine until the customer calls asking why nobody's been out in nine months.

AI Sales Assistant

An AI That Reads Every Enquiry
So Your Team Doesn't Have To

Forward any enquiry email — from IndiaMart, TradeIndia, JustDial, or your own inbox — and ServiceFlow's AI reads the whole message and builds a complete lead automatically. No copy-paste, no manual data entry.

📨

Reads the whole email, not just the subject

Name, phone, site location, kVA requirement and urgency — pulled straight from the message body into your CRM.

🏷️

Knows a 5 kVA enquiry from a 500 kVA enquiry

Tags fuel type, phase and features like AMF/auto-start and soundproof canopy automatically — instead of dumping every genset enquiry into one generic lead.

⚡

Lead is ready before you've opened the tab

By the time you check your CRM, the enquiry is already logged, tagged and ready for follow-up — never lose a lead to a missed forward again.

Fwd: Diesel generator enquiry — IndiaMART Hi, I need a 62.5 kVA diesel generator with AMF and soundproof canopy for my factory in Sitapura, Jaipur. Please call urgently, need it installed this week...
AI extracts
Product62.5 kVA Diesel
AreaSitapura, Jaipur
FeaturesAMF + Canopy
SegmentIndustrial
UrgencyHigh
One Machine, Every Detail

Every Genset Attribute
Your Service Engineer Actually Needs

A generator record isn't just "kVA rating." It's the engine, the alternator, the fuel system and the features that decide what a breakdown call needs before anyone drives out.

⚙️ Output

What the customer bought Power Rating (kVA)
5 kVA 62.5 kVA 125 kVA 500 kVA
Phase
Single Phase Three Phase

🔥 Engine

What decides the spare part Fuel type
Diesel Petrol Natural Gas Dual Fuel
Also tracked
Engine Make Alternator Make Fuel Tank (L) Air / Water Cooled

✅ Features

What changes the service call
Soundproof Canopy Auto Start (AMF)
Compliance
Emission Norm
Genset record — 125 kVA · Diesel · Three Phase
Serial GEN125-2026-00541
Engine Make / Alternator Make Kirloskar / Stamford
Cooling Water Cooled
Canopy / Auto Start (AMF) Yes   Yes
Fuel Tank 250 L
Warranty In warranty — 1y 4m left
Installation & Service Consumables

The Small Parts on
Every Commissioning and Service

Every genset ships with a starter consumables list grounded in a real installation and service call, so nothing gets forgotten between the visit and the invoice.

Commissioning

Exhaust, mounting, earthing
Exhaust Pipe (Silencer Line) · ft Flexible Exhaust Bellow / Coupling · nos Anti-Vibration Mount (AVM Pad) · nos Earthing Strip (GI) · m Earthing Rod · nos Battery Starting Cable · nos

Control & wiring

Panel, AMF, fuel lines
Control Panel Wiring Cable · m AMF Panel Control Cable · m Fuel Line Hose · ft Canopy Gasket / Sealant · set

Routine service

Every scheduled visit
Engine Oil · litre Oil Filter · nos Fuel Filter · nos
Material Challan · MC-GEN-0132 To Be Billed
Material Qty Unit Amount
Engine Oil 12 litre To be billed
Oil Filter 1 numbers To be billed
Fuel Filter 2 numbers To be billed
Breakdown, Diagnosed on the First Call

"Not Working" Isn't a
Diagnosis. This Is.

Ten real complaint types route a call to the right fix before your Service Engineer even leaves the workshop.

🚨 Won't run

  • Not Starting
  • Auto Shutdown / Tripping
  • Battery Fault

🌡️ Running badly

  • Low Power Output
  • Overheating
  • AVR Fault
  • Abnormal Noise / Vibration

💧 Fluids & emissions

  • Excessive Smoke
  • Fuel / Oil Leak
Complaint #GC-071 — routed correctly from the first call
Type Auto Shutdown / Tripping
Product 62.5 kVA Diesel Genset
Serial GEN62-2025-00219
AMF / Auto Start Enabled — shutdown after 40s
Commissioned 18 Nov 2025 · 9 months ago
Warranty In warranty — 1y 3m left
Likely cause Low lube-oil pressure trip · needs on-site check
Service & AMC

Standby Power Needs
a Standing Schedule

Generator warranty defaults to two years — short enough that renewal and AMC conversion timing actually matters.

24
months default product warranty — configurable per dealer, per genset line

Service types & default charges

Site-wide, by visit type
Service Default charge Free service
Installation & Commissioning ₹0 Yes
Routine Service ₹1,500 Yes
Oil & Filter Change ₹1,200 Yes
Load Test ₹2,500 No
Engine Overhaul Quoted per job No

AMC contracts

Standby power, defended
Contract start & end dates Visits per year Visits done vs included Load test log, dated Contract value & paid amount Outstanding balance Equipment covered, by serial Status: active / expired / cancelled / draft
Why it matters here specifically

A genset earns its keep during the outage nobody scheduled. An AMC with a missed visit or an undocumented load test is a liability the day it's actually needed — track it here instead of a wall calendar.

Before the Next Breakdown Call

Know Every Genset
Before the Power Cuts

We'll load your genset catalogue, engine and alternator makes, consumables list and AMC schedule, and have your Service Engineers running before your next load test.