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⚡ Purpose-Built for Electronics & Appliance Trade

Stop Running Your Business
on WhatsApp & Paper.

ServiceFlow is the all-in-one AI-powered CRM built for AC dealers, generator distributors, solar contractors, and appliance sellers. Track every job, complaint, and payment — in real time.

See How It Works
500+ Dealers
·
1M+ Jobs Tracked
·
99.9% Uptime
·
28+ Cities
Live Preview

See It In Action

Click through the modules below — this is the actual interface your team will use.

app.serviceflow.in/dashboard
Dashboard Orders Complaints Inventory Customers Ledger Leads Quotations Services Settings
Dashboard
AS
Total Orders
142
↑ 12% this month
Open Complaints
8
3 overdue
Pending Dispatch
14
Units awaiting
Revenue (Apr)
₹4.2L
↑ 8% vs last month
Recent Orders
Customer Product Amount Status
Ramesh Gupta Daikin 1.5T AC ₹48,000 Completed
Sunita Sharma Voltas 2T AC ₹56,000 Dispatched
Manoj Verma LG 1T Split ₹32,500 Pending
Priya Joshi Samsung Fridge ₹28,000 Completed
Open Complaints
Ramesh Gupta
AC not cooling — Daikin 1.5T
Overdue
Suresh Patel
Noise from outdoor unit
In Progress
Anita Singh
Remote not working
Assigned
Vijay Kumar
Water leaking from indoor
Assigned
9:41
Dashboard
AS
Total Orders
142
↑ 12%
Open Complaints
8
3 overdue
Pending Dispatch
14
Units
Revenue (Apr)
₹4.2L
↑ 8%
Recent Orders
Ramesh Gupta
Daikin 1.5T AC
₹48,000
Done
Sunita Sharma
Voltas 2T AC
₹56,000
Dispatch
Manoj Verma
LG 1T Split
₹32,500
Pending
Kiran Modi
Carrier 2T
₹72,000
Pending
All Orders
142
To Dispatch
14
Orders
Ramesh Gupta
#A1F3C8 · Daikin 1.5T ×2
₹96,000
Done
Sunita Sharma
#B2D4E1 · Voltas 2T ×1
₹56,000
Dispatched
Manoj Verma
#C3E5F2 · LG 1T ×3
₹97,500
Dispatch
Priya Joshi
#D4A1B3 · Samsung Fridge
₹28,000
Done
Kiran Modi
#E5B2C4 · Carrier Cassette
₹72,000
Dispatch
Open
8
In Progress
5
Complaints
Ramesh Gupta
AC not cooling · Daikin 1.5T
Overdue
Suresh Patel
Noise from outdoor unit
In Prog.
Anita Singh
Remote not working
Assigned
Vijay Kumar
Water leaking indoor
Assigned
Rekha Mehta
No power · Daikin 2T
Open
New Leads
12
Converted
9
Leads
Arjun Tiwari
Split AC · Daikin · ₹45,000
IM
Neha Bansal
AC · LG 2T Inverter · ₹58,000
Meta
Rajesh Khanna
Window AC · Voltas · ₹28,000
JD
Pooja Agarwal
Chiller · Carrier · ₹72,000
IM
Vinod Chaturvedi
VRF AC · Daikin · ₹82,000
Ref
Receivable
₹2.4L
Outstanding
₹68K
Recent Transactions
Ramesh Gupta
10 Apr · UPI
+₹24K
Order #A1F3C8
10 Apr · Order
−₹96K
Sunita Sharma
9 Apr · Bank Transfer
+₹56K
Kiran Modi
9 Apr · Cash
+₹48K
Manoj Verma
8 Apr · Order
−₹97K
The Problem

The Old Way is Killing
Your Margins

😤

Before ServiceFlow

  • Job complaints tracked on WhatsApp groups
  • Inventory counts done in Excel sheets
  • Technician dispatch via phone calls
  • Warranty expiry missed — customer calls angry
  • Challan books lost, unrecoverable
  • Payment follow-up in a paper notebook
VS
⚡

With ServiceFlow

  • Every complaint assigned, tracked, resolved with TAT
  • Live inventory across products & serial numbers
  • Technician assigned in 2 clicks, with full job history
  • AMC & warranty auto-alerts before expiry
  • Digital challans generated instantly with PDF
  • Ledger, outstanding, & payment splits at a glance
Platform Modules

Everything You Need,
Built In — Not Bolted On

From first lead to final service call, every workflow is covered.

📋

Lead Management

Capture enquiries from email, WhatsApp, JustDial & web with area, product and budget auto-filled. One tap to call or WhatsApp the customer straight from the lead.

🛒

Order Management

Create quotations, confirm orders, track dispatch & payment — full lifecycle in one place.

🔧

Installation Tracking

Assign technicians to installations, track status from Not Assigned to Completed.

🚨

Complaint Management

Log, assign, and resolve customer complaints with SLA timers and history.

🛠️

Service Jobs

Schedule AMC visits, log parts used, capture customer sign-off on site.

📦

Inventory Control

Track every unit by serial number — from warehouse to customer, end to end.

👥

Customer 360°

Full customer profile: purchases, complaints, payments, installed products in one view.

📊

Ledger & Accounts

Customer-wise outstanding ledger with payment splits across cash, UPI, cheque & finance.

📄

Digital Challans

Generate, download, and share PDF challans with challan numbers instantly.

🏷️

Product Catalogue

Manage products across brands, models, categories with pricing and warranty terms.

🛡️

Warranty Tracker

Auto-calculate warranty start/end per unit. Know which products are in-warranty at all times.

⚙️

Settings & Roles

Multi-user with role-based access. Technicians, admins, owners — everyone sees what they need.

🏭

Purchase Orders & Vendors

Raise POs to your suppliers, track B2B quotations, and manage vendor records — the buying side, not just selling.

↩️

Sale Returns

Handle returns and replacements with the unit's full history intact — what was sold, when, and to whom.

🏬

Multi-Godown Stock

Track inventory across multiple godowns and branches. Know what's where before you promise a delivery date.

🧾

Material Challans

Issue loose materials — copper piping, insulation, cabling, fasteners — to a site without raising a full product order.

AI Sales Assistant

An AI That Reads Every Enquiry
So Your Team Doesn't Have To

Forward any enquiry email — from IndiaMart, TradeIndia, JustDial, or your own inbox — and ServiceFlow's AI reads the whole message and builds a complete lead automatically. No copy-paste, no manual data entry.

📨

Reads the whole email, not just the subject

Name, phone, city, area, brand preference, budget and urgency — pulled straight from the message body into your CRM.

🏷️

Tags the exact product, automatically

Knows the difference between a Split AC and a plain AC enquiry, and covers your whole catalogue — ACs, VRF/VRV, chillers, water coolers, generators, stabilisers & heat pumps.

⚡

Lead is ready before you've opened the tab

By the time you check your CRM, the enquiry is already logged, tagged and ready for follow-up — never lose a lead to a missed forward again.

Fwd: SPlit air conditioners enquiry — IndiaMART Hi, I need a split AC for my shop in Malviya Nagar, Jaipur. Budget around ₹45,000, looking at Daikin or Voltas. Please call ASAP, need to install this week...
AI extracts
ProductSplit AC
AreaMalviya Nagar, Jaipur
BrandDaikin / Voltas
Budget₹45,000
UrgencyHigh
How It Works

From Sale to Service — in One System

A seamless workflow your entire team will actually use.

01 🤖

AI Lead Extraction

Capture leads automatically from WhatsApp, calls, and walk-ins. AI extracts customer details, product interest, and priority — no manual entry needed.

02 📦

Order & Dispatch

Customer order confirmed, units tagged with serial numbers and dispatched to the delivery person via the app.

03 🔧

Installation & Service

Installation job auto-created on dispatch. Technician assigned, visits logged with parts used and time tracked.

04 ✅

Complaint → Resolution

Customer raises complaint. It's auto-linked to their installed product. Technician resolves, customer signs off.

Brand Ecosystem

Trusted by Dealers of
India's Leading Brands

Samsung LG Daikin Voltas Carrier Havells Panasonic Bosch Godrej Kirloskar MHI Usha Waree Xiaomi Samsung LG Daikin Voltas Carrier Havells Panasonic Bosch Godrej Kirloskar MHI Usha Waree Xiaomi
Built From Real Dealer Problems

What Changes When You
Switch to ServiceFlow

Representative scenarios based on how dealers across HVAC, solar and generator trades actually use the platform.

"Before ServiceFlow, complaints were tracked through WhatsApp threads. Now every complaint has an owner, a TAT, and gets closed on time — with full history the technician can see before they even arrive on site."

AC
AC Dealer
Single-branch shop

"Running multiple branches, inventory tracking by serial number is the difference — you know exactly which unit is where, who installed it, and when the warranty expires, without calling each branch to check."

HV
HVAC Distributor
Multi-branch operation

"Technicians log the job card on their phone the moment they finish an install — parts used, time on site, customer sign-off. Management sees it update in real time instead of chasing paperwork at month-end."

SI
Solar Installer
Field service team
0 Dealers Onboarded
0 Jobs & Complaints Resolved
0 Cities Covered
0 Average Resolution Time
Pricing

Simple Pricing for
Every Business Size

No hidden fees. No per-technician nonsense. One flat plan for your whole team.

Starter
₹1,999/mo
Perfect for single-location dealers getting started
  • Up to 3 users
  • Lead & Customer management
  • Order management & digital challans
  • Complaint tracking (up to 100/mo)
  • Basic inventory tracking
  • Payment ledger
  • Email support
⭐ Most Popular
Growth
₹4,999/mo
For growing dealer-distributors with field teams
  • Up to 15 users
  • Everything in Starter
  • Installation job management
  • Service & AMC scheduling
  • Inventory by serial number
  • Warranty tracking & auto-alerts
  • Technician dispatch & tracking
  • Multi-branch support
  • PDF challan & quotation generation
  • Priority support
Enterprise
Custom
For large distributors or franchise networks
  • Unlimited users
  • Everything in Growth
  • Multi-vertical templates — HVAC/VRF, Solar, Generator & more
  • Bulk import & data migration
  • Distributor network with multi-branch roll-up reporting
  • Role-based admin controls
  • Dedicated account manager
  • SLA-backed uptime guarantee
  • Custom onboarding & training
See how the distributor network works →
FAQ

Questions We Get Asked

Yes. ServiceFlow is built for multi-location businesses. Each branch has its own inventory, orders, and staff access. Owners get a consolidated view across all locations from a single dashboard.
Absolutely. Every unit is tracked by serial number. Warranty start and end dates are automatically calculated at the time of dispatch and installation. You get alerts before warranties expire.
Technicians access the platform from any mobile browser — no app download required. They can view assigned jobs, update installation status, log parts used, and mark complaints as resolved directly from their phone.
Yes. Digital challans and quotation PDFs — including your company's GSTIN — are included on all plans. On Enterprise, you also get purpose-built templates per trade (AC & VRF systems, solar panels/inverters/batteries, generators) with the right fields and starter material lists for each, plus a distributor network view if you run multiple branches or a franchise.
Complaints are auto-linked to the customer's installed product, so the technician arrives with full context — what was installed, when, and any prior service history. You can set resolution SLAs and track TAT for every complaint.
Yes. The Growth plan supports bulk CSV import for customers, products, and open orders. Enterprise customers get full data migration assistance from our team.
We offer a free guided demo with a 14-day trial on the Growth plan for qualified businesses. Book a demo using the button on this page and our team will get you set up within 24 hours.
ServiceFlow supports split payments across Cash, UPI, Bank Transfer, Cheque, Finance, and Exchange. Each transaction is logged to the customer's ledger automatically. You can see pending balances, payment history, and outstanding amounts at a glance.